If you wish to cancel your order you can notify us by email at 
before we have dispatched the goods to you
Where goods have already been dispatched, The customer may only return products to plumbing & heating ltd.), and receive a credit or refund,
 on the following conditions: 
The Customer may only return product to plumbing & heating ltd.)
for a refund or credit with the prior consent of 
(allied plumbing & heating ltd.)
A re-stocking charge will be applied by plumbing & heating ltd.) 
(subject to a minimum 25% of invoice value and a £5.00 minimum). 
Return must be made within 14 days of the date of delivery. 
Products must be returned to plumbing & heating ltd.)
in their original condition and packaging and in a condition which will enable them
 to be immediately fit for re-sale. If you have opened the box to examine the product you 
must have done so without damaging or marking the product, the packaging or any seals. 
The product must not have been used or installed and the spare parts must not have been
 installed. It should be returned with the original box and packaging, along with any 
accessories you received with it. Any free gifts received with the product must also be 
The Customer must return the part with a copy of the invoice / delivery note. 
The costs of returning goods to us shall be borne by you. The cost of carriage will NOT be
Please be aware that all parts removed from sealed packaging are deemed as fitted and 
are only returnable if faulty.
Faulty returned parts will be sent to the manufacturer and tested. If the part is deemed 
faulty by the manufacturer, plumbing & heating ltd.)will
 credit 100% of the original value of the part to the Customer. If manufacturer indicates that 
fault has arisen due to some other defective component then refund would not be accepted and
 carriage/testing charges will apply.
The rights to return the goods to us will not apply in the following circumstances:
i. in the event that the product has been used or fitted
ii. in the event that the seals has been or tampered with on Gas valves or pcbs.  
iii. If product and packaging is not in original condition.
This returns policy excludes Printed Circuit Boards, components fitted with printed circuit 
boards, gas valves, non-catalogue products and specially ordered products. These items are 
not refundable.
Where the Customer returns products to plumbing & heating ltd.)
not in accordance with the above terms (e.g. after 7-days from the date of despatch or in an
 unfit state) plumbing & heating ltd.)will refuse delivery or 
will apply a re-stocking charge which relates to the actual cost of reprocessing 
(subject to a minimum 25% of invoice value and a £5.00 minimum).
All products are returned to plumbing & heating ltd.)
at cost to the Customer (freight prepaid) and at the customer's own risk. plumbing & heating ltd.)accepts no responsibility for any
 loss of or damage to them in transit (please ensure they are appropriately packed for transit).
Please consult manufacturers for advice if unsure that this is the fault prior to ordering
 and upon receipt of the part please compare before removing packaging to confirm that the
 part is correct for the boiler. 
Please diagnose the problem properly before you order